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Application of parcel delivery locker

Today we can shop from the comfort of our own home and have items delivered within one day, or in some cases, within hours. How we shop has fundamentally changed forever. Another change, the new normal of nearly daily at home deliveries, is contributing not only to higher logistical costs, but also negatively impacting our environment.

With e-commerce expected to account for 45% of all purchases by 2026, parcel lockers aim to solve the challenges facing today’s communities, couriers, and retailers. In today’s post, we explore what is a parcel locker, share a few examples of use cases, and provide tips on what to look for when choosing a parcel locker solution.

What is parcel delivery locker?

A parcel locker is a secure storage container with lockable slots facilitating the delivery, retrieval, or exchange of packages. Access to slots is available using traditional lock and key or smart technology utilizing on-locker touchscreens or mobile phone applications. Parcel lockers reduce logistics cost, improve courier efficiencies, and provide customer convenience.

Parcel lockers are often confused with community mailboxes, also known as CMBs, which have existed for nearly a century. CMBs are used by post offices throughout the world, but do carry two significant drawbacks. First, individual slots are typically sized to only accept letter sized items and second, deposits usually can only be made by the respective post office.

On the other hand, parcel lockers can be engineered to accept packages of almost any size the locker owner requires. Additionally, technology now allows lockers to be courier agnostic, meaning any parcel courier can deposit packages by integrating with a locker’s application programming interface, or API.

Application of parcel delivery locker

Large buildings, whether commercial or residential, have found managing incoming parcels to be one of their most challenging problems in recent years. Parcel lockers provide a cost effective solution to free up management staff while also providing convenience for those expecting deliveries.

Condominium Building – A large condominium building on the shores of Lake Ontario needed to fundamentally change how they received incoming courier shipments. The building staff had reached a point where they became unable to look after other important duties. A turn-key solution was required to remove the need for concierge services to receive, store, and hand out the increasing number of parcels. Specifically, the solution needed to be:

Safe & secure

Accessible 24/7

Courier agnostic

Easily expandable

Simple for residents

After evaluation of their daily volume, which averaged between 40 and 50 deliveries a day, the association board selected a 72-slot Smart Locker. Since installation, residents have enjoyed the improved service and convenience. Lost or missing parcels are a thing of the past. And the staff are again able to tend to more pressing tasks.

Commercial Building

A large, national bank needed a way to better manage incoming package shipments to their large, downtown office buildings. Over 30% of deliveries were being missed on the first attempt while other parcels were getting lost. Further, the bank was becoming concerned about increasing courier foot traffic and disturbances to their staff.

Minno Furniture’s parcel locker designed to meet their exact specifications, was installed at one of their largest properties. The new, courier agnostic locker system provided an automated and elegant solution which included:

· Registry of building employees automatically updated daily

· Deliveries are deposited with a single barcode scan by couriers

· Employees are automatically messaged with their pickup codes

· Pickups by employees are now completed in under 20 seconds

The success of the first Smart Locker installation led to plans to roll out similar solutions to their other commercial buildings over the next three years.

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